Refund Policy

Your Rights Under Australian Consumer Law

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Under the Australian Consumer Law, you are entitled to:

• A replacement or refund for a major failure, plus compensation for any reasonably foreseeable loss or damage.

• A replacement if the goods are not of acceptable quality but the issue does not amount to a major failure.

• For minor faults, we reserve the right to provide a replacement only.

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Online Returns

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You may return your items within 14 days of purchase (exclusions apply) for a full refund or exchange, provided they are returned in undamaged, as-new, saleable condition with original proof of purchase.

Saleable condition means the item:

• Has not been opened or used.

• Is in its original packaging.

• Includes all manuals, packaging, and accessories.

If proof of purchase cannot be provided, we are unable to process a refund.

Refunds are issued via your original payment method, excluding delivery charges. Once your return is received and confirmed to meet the above conditions, your refund will be processed.

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Return Shipping Costs

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You are responsible for any costs associated with returning your item, including:

• Freight/shipping charges

• Currency conversion fees

• Local or international taxes

 

Proof of Purchase

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To process a return, refund, exchange, or repair request, you must provide one of the following:

• Online tax invoice or order confirmation & payment receipt

• Financial statement (e.g., bank or credit card statement)

Please ensure your return includes a copy of your proof of purchase so we can quickly identify your order and process your refund.

 

Contact Us

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If you have any questions about returning your purchase, please contact us:

📞 Phone: 1300 823 038
📧 Email: sales@integratedgroup.com.au